Managed Services

The Path to Achieve Service Maturity and User Satisfaction

Customer’s Responsibility

rinf.tech’s Responsibility

rinf.tech will consult on this

Initial Input

Service Requirements

Technical Requirements

ITIL Methodoogy

Business Context

Service Bill of Materials

Quality Requirements

Service Management

Service Design

Knowledge Transfer Plan

Team Structure

Service Operation

Service Reporting Structure

Service Quality Planning

SLAs

Delivery Structure

Service Transition Planning

Preventive Maintenance Planning

Service Continuity Planning

Service Transition

Transition Milestones Definitions

Team Ramp-up Plan

Initial Knowledge Acquisition

Service Design Calibration

Team Onboarding

Service Setup Deployment

Clarifications & Change Management

Knowledge Acquisition

Knowledge Acquisition​ Report

Knowledge Tools & Techniques

Knowledge Update Process

Knowledge Dissemination Report

Shadowing

Service Volumetrics Report

Service Complexity Report

Critical-To-Quality Report

Knowledge Base Update

Service Recalibration Report

Service Delivery

Triage

Technical Coordination

Issue Management

Service Reporting

Backlog Management

Corrective Actions

KPI Report

Continuous Improvement

Service Change Management

Preventive Actions

Quality of Service Reporting

Calibration

Operations Against SLA Report

Quality of Service Reporting

Ready for Operations Report

Knowledge Base Update

Service Change Management

Ongoing Operations

Service Delivery Report

Quality of Service Reporting

Knowledge Base Update

Service Continuity Report

.

SLA Coverage Report

Improvement Actions

Preventive Actions Report

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