End User Journey

Optimum Experience Delivered

Customer’s Responsibility

rinf.tech’s Responsibility

rinf.tech will consult on this

Vision

Opportunity - Insights

Define Platform Outline

Measures of Magnitude Time & Budgets

Collection of Data

Deriving Data Insights

Stakeholder Mapping

Stakeholder Interviews

Data Strategy

Data Assessment

Define Success (KPI & OKR)

Deliverables

Competitive Analysis

Platform Audit Report

Data Analysis Audit Action Plan

Business Case Assessment Report

Data Quality Analysis

Platform / Product Monetization

Research

Concepts Exploration - Hypothesis

Industry Benchmarks

Data Information Model

Prototype Lab Setup

Journey Mapping

Brand Understanding

Value Proposition Testing

Interviews Proto-personas

Technology PoC

Explore & Experiment

Deliverables

Next Best Action Prediction

Actionable Insights

Back Office Systems

User Flow

Customer Engagement Profile

Design

Prototyping - MVP Scope

Mental Boards Storyboards Wireframes

Feature Backlog

Technical Feasibility

Estimates Data Physical Model

Usability, Functionality, Reliability, Interaction

Rigorous Testing

Deliverables

Feature Value Matrix

Platform Definition Document

PoC

Deliver

Release - Construction - Management

Business Rules

Routing & Orchestration

Delivery Measurements

Customer Experience Optimization

Corrective Actions

Optimizations & Tunning

Solution Delivery

Outbound Communication

Deliverables

Back Office System

Work-load Estimation

Quality Report

Improvement Proposals

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